An intensive professional development training course on

Managing Conflict with Emotional Intelligence

Applying Interpersonal Skills to Bring About Resolution

Why Choose Managing Conflict with Emotional Intelligence Training Course?

Emotional intelligence is key to managing relationships which in turn gives you the ability to manage and resolve conflicts which can arise for so many reasons in our business and private lives. This managing conflict with emotional intelligence training course encourages you to consider your personal traits, habits and behaviours before enabling you to build a repertoire of skills that, when applied, will give you the ability to resolve conflict and achieve more through building better relationships at work.

During this training course, you will discover how emotions can always play a part in relationships and how you can learn to manage your emotions and begin to manage the emotions of others in a positive way to help you control inner reaction and thoughts. Successful people in business are able to understand the part that emotions play in their life and their actions and the course will help you to unlock skills to resolve conflict effectively.

This Managing Conflict with Emotional Intelligence training course will feature:

  • Understanding how emotions impact on relationships
  • A full description of Emotional Intelligence and how to apply it to good effect
  • How leaders can develop their relationship skills to communicate vision effectively
  • The application of personal development theories and practices when managing conflict
  • Effective application of skills to deal with difficult conversations
  • How to prepare effectively for negotiations

What are the Goals?

By the end of This Managing Conflict with Emotional Intelligence training course, participants will be able to:

  • Understand and develop personal and interpersonal skills when dealing with people
  • Identify ways to apply emotional intelligence in building successful business relationships
  • Understand how to control emotions when experiencing stressful situations
  • Demonstrate effective methods for influencing others
  • Understand how to read the emotions of others before managing relationships

The Course Content

  • Identifying causes of conflict
  • Our central belief system and inner conflict
  • Conflict resolution models and techniques
  • Managing conflict within teams
  • The emotional context of conflict escalation
  • Workplace conflict avoidance
  • Emotional intelligence in context with management psychology
  • The principles on which emotional intelligence is founded
  • Key factors in intrapersonal skill development
  • How non-verbal signals communicate the emotional state
  • Developing effective questioning and listening to understand emotions
  • Developing language patterns for diffusing conflict
  • Principles of leadership and management
  • The importance of communicating vision for emotional engagement
  • How leaders inspire confidence in others
  • Assessing and improving your emotional intelligence
  • How do successful leaders become emotionally savvy
  • Language patterns for influence and motivation
  • Separating the people, problems and emotions in a conflict
  • 4 key options for addressing conflict
  • Creating emotionally intelligent relationships
  • Fundamentals of emotional intelligence for conflict resolution
  • Structuring conversations to achieve settlement
  • Unbiased and non-judgemental approaches to resolving conflict
  • Engagement or avoidance attitudes to conflict
  • Controlling emotional tension in the workplace
  • Principles of negotiation and disagreement
  • Handling difficult conversations
  • Maintaining relationships and repairing when they fail
  • Personal planning for building skills

Certificate and Accreditation

  • AZTech Certificate of Completion for delegates who attend and complete the training course

How Aztech Saudi Can Enhance Your Professional Career

At Aztech Saudi, we believe that professional development is the foundation of long-term career success. This training course is expertly designed to equip individuals with practical skills, forward-thinking strategies, and the confidence to navigate today’s dynamic work environments. Each course is delivered by subject matter specialists with extensive industry experience, ensuring that every learning experience is relevant, impactful, and aligned with real-world challenges. Whether you're looking to strengthen your technical expertise, enhance leadership abilities, or stay ahead of industry trends, Aztech Saudi provides the tools you need to elevate your performance and deliver measurable value to your organization.

Our training is more than just knowledge transfer—it’s a catalyst for career transformation. By participating in our courses, professionals gain a competitive advantage in their fields, improve their decision-making capabilities, and position themselves for new opportunities and leadership roles. We take pride in supporting individuals across various sectors and career stages, helping them unlock their full potential through high-quality, globally benchmarked learning experiences. With Aztech Saudi as your development partner, you’re not only investing in education—you're investing in a stronger, more successful future.

In Partnership With
Anderson
Copex
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Available Sessions

Register for Managing Conflict with Emotional Intelligence on 21-25 Jul 2025 in London - UK
Venue: London - UK
Register
Date: 21-25 Jul 2025
Fee: US $5,950
Register for Managing Conflict with Emotional Intelligence on 01-05 Sep 2025 in Dubai - UAE
Venue: Dubai - UAE
Register
Date: 01-05 Sep 2025
Fee: US $5,950
Register for Managing Conflict with Emotional Intelligence on 17-21 Nov 2025 in London - UK
Venue: London - UK
Register
Date: 17-21 Nov 2025
Fee: US $5,950

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