An HRCI Certified Training Course
Mastering Fact-Finding and Investigation
Building Internal Capacity to
Effectively Deal with Workplace Complaints
Why Choose Mastering Fact-Finding and Investigation Training Course?
Would any organisation want a reputation for prejudice and not dealing with allegations seriously? Any sense of natural justice will expect employers to show that they have undertaken a fair and thorough investigation of complaints. This investigation can be time-consuming and complicated, and an organisation may be reluctant to divert resources, but the existence of independent investigators ensures that allegations of inappropriate behaviour, misconduct, poor performance and grievance can be fairly and transparently investigated without suggestions of intimidation, ‘closing ranks’ or possible bias. Delegates will have the opportunity to explore the key stages of the process and practice the skills and approach required. Ideally, This Mastering Fact-Finding and Investigation training course should be undertaken before conducting investigations, but it can also act as a refresher and confirmation of existing good practice.
This Mastering Fact-Finding and Investigation training course will feature:
- The role and function of the independent investigator
- Acknowledging personal limitations and reservations and identify tactics to deal with them
- The focus for the investigator
- The importance of highlighting impartiality throughout the process
- Recognising some of the common problems and difficult personalities
What are the Goals?
By the end of this training course, participants will be able to:
- Develop a thorough investigation plan
- Deal with issues around interviews, including confidentiality, anonymity and the presence of third parties
- Prepare for and conduct investigatory interviews
- Evaluate evidence objectively
- Compile a report and conduct an internal investigation
The Course Content
- Nature of Inherent Workplace Conflict
- Understanding Employee Relations
- Management Interventions to Minimise Conflict
- Strategic Importance of Investigations
- When are Investigations Needed
- Skills of Suitable Investigators
- Concept of Natural Justice
- Test of Reasonableness
- Clarifying Policy and Ensuring Transparent Procedure
- Facts v Truth
- The ACAS Recommendations
- Defining Harassment, Bullying and Unfair Discrimination
- Selecting Candidates
- The Responsibilities of the Effective Investigator
- Clarifying the Purpose and Limits of the Investigation
- Background Research – Requesting Relevant Documents
- The Order of Interviews
- Practical Session
- Central Nature of the Interviews
- Ensuring a Fair Hearing - Corroborating the Facts
- Permission to Electronically Record
- Challenge of Discriminating Between Opinion and Interpretation
- Weighing up – Likelihood of Events and Actions
- Practical Session
- Format Template and Style Guide
- Deciding What Needs to be Included
- Issues of Confidentiality
- Summarising and Drawing Conclusions
- Recommended Outcomes
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the training course
- The HRCI Approved Provider Seal and the corresponding Re-certification Credit Hours Awarded will be reflected in the Certificate of Completion
How Aztech Saudi Can Enhance Your Professional Career
At Aztech Saudi, we believe that professional development is the foundation of long-term career success. This training course is expertly designed to equip individuals with practical skills, forward-thinking strategies, and the confidence to navigate today’s dynamic work environments. Each course is delivered by subject matter specialists with extensive industry experience, ensuring that every learning experience is relevant, impactful, and aligned with real-world challenges. Whether you're looking to strengthen your technical expertise, enhance leadership abilities, or stay ahead of industry trends, Aztech Saudi provides the tools you need to elevate your performance and deliver measurable value to your organization.
Our training is more than just knowledge transfer—it’s a catalyst for career transformation. By participating in our courses, professionals gain a competitive advantage in their fields, improve their decision-making capabilities, and position themselves for new opportunities and leadership roles. We take pride in supporting individuals across various sectors and career stages, helping them unlock their full potential through high-quality, globally benchmarked learning experiences. With Aztech Saudi as your development partner, you’re not only investing in education—you're investing in a stronger, more successful future.
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