An intensive professional development training course on
Mastering Personal & Interpersonal Skills
Key Communication Skills for Building Productive Working Relationship
Why Choose Mastering Personal & Interpersonal Skills Training Course?
This Interpersonal Skills Training Course is designed to help executives and managers build essential communication skills that enable them to effectively motivate and inspire their teams. By focusing on both personal and interpersonal communication techniques, this course empowers leaders to connect with others, foster mutual respect, and gain commitment from colleagues and team members. Strong interpersonal skills are key to building trust and ensuring that people feel valued and understood.
Participants will explore the best practices in both written and oral communication for engaging with colleagues, team members, and external partners. By mastering practical communication techniques, delegates will gain the confidence to foster high-performing teams and create a work environment where motivation and collaboration thrive.
This Personal & Interpersonal Skills Training Course Will Feature:
- Listening skills to understand others' perspectives and respond with empathy.
- Techniques for writing in clear, accessible language that ensures comprehension.
- Explaining strategies to present ideas, goals, and plans effectively.
- Engagement methods for building trusting, respectful, and collaborative relationships.
- Encouragement techniques that support team members in achieving their best through constructive feedback and motivation.
What are the Goals?
By the end of this Interpersonal Skills Course, participants will be able to:
- Listen actively, understanding the explicit and implicit messages in conversations.
- Ask insightful questions that reveal underlying misunderstandings and expectations.
- Communicate messages clearly and memorably, helping audiences retain key points.
- Provide constructive feedback that encourages growth and improvement.
- Ensure balanced discussions, enabling all team members to contribute perspectives before decisions are made.
The Course Content
- Writing for your reader: the 12 golden rules of writing so people pay attention, understand and act on your words
- Using the inverted pyramid structure and covering the essential 5W’s – what, where, when, why, who – and how
- Clearly signalling the action you want people to take after reading your letter, email, report, or other written words
- Gold standard letter writing: improving structure, readability and responses
- Email etiquette: 25 tips to improve how people read and interpret your emails
- Powerful reports: structuring reports so readers can easily find the information they are interested in
- Creating and delivering presentations and speeches that keep audiences riveted and lead to action
- Presenting with impact: personal image, tone of voice, body language, overcoming nerves
- Giving feedback: understanding when and how to give constructive feedback
- Receiving feedback positively so it is useful and helpful
- Managing upwards: communicating needs upwards and winning support from more senior managers
- Building personal credibility with more senior managers through lots of positive interactions
- Active listening: paying attention to words and body language
- Asking good questions and listening to answers, checking understanding and reframing
- Distilling, explaining, articulating: presenting complex information and ideas clearly without dumbing them down
- Using metaphors, imagery, stories and analogies to explain complex topics
- Contributing to discussion and debate: ensuring everyone contributes and respects different viewpoints
- Aiming for commitment, not just agreement
- Collaborating: sharing and encouraging others to share ideas and information
- Developing a collaborative mindset
- Win win negotiations: essential core skills and knowledge for negotiating
- Four approaches for achieving outcomes people commit to and deliver
- Building consensus: reaching agreement during decision making that everyone is willing to support
- Four techniques for involving everyone in decision making and ensuring they feel ownership of the final decision
- Assertiveness in practice: projecting self-confidence and respect for others in meetings, on the phone and online
- Understanding when to say yes and no, giving and receiving criticism, handling negative feelings
- Managing difficult people and coping in difficult situations
- Understanding our own assertiveness style and making adjustments so we get what we want from meetings and discussions
- Developing an assertiveness style that is authentic for our personality and culture
- Action planning
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the training course
How Aztech Saudi Can Enhance Your Professional Career
At Aztech Saudi, we believe that professional development is the foundation of long-term career success. This training course is expertly designed to equip individuals with practical skills, forward-thinking strategies, and the confidence to navigate today’s dynamic work environments. Each course is delivered by subject matter specialists with extensive industry experience, ensuring that every learning experience is relevant, impactful, and aligned with real-world challenges. Whether you're looking to strengthen your technical expertise, enhance leadership abilities, or stay ahead of industry trends, Aztech Saudi provides the tools you need to elevate your performance and deliver measurable value to your organization.
Our training is more than just knowledge transfer—it’s a catalyst for career transformation. By participating in our courses, professionals gain a competitive advantage in their fields, improve their decision-making capabilities, and position themselves for new opportunities and leadership roles. We take pride in supporting individuals across various sectors and career stages, helping them unlock their full potential through high-quality, globally benchmarked learning experiences. With Aztech Saudi as your development partner, you’re not only investing in education—you're investing in a stronger, more successful future.
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