An intensive professional development training course on
Certificate in
Multishift Operations
Best Practices
Best Practices in Multishift Operations:
Achieving Operational Excellence in Multishift Management
Why Choose this Training Course?
The Certificate in Multishift Operations Best Practices training course is designed to address the unique challenges associated with managing 24/7 operations. Multiple-shift systems can lead to fatigue, communication issues, and operational inefficiencies, which can impact safety, productivity, and waste levels. This course provides strategies for maintaining a seamless flow of information and processes across shifts, ensuring consistent performance and minimizing risks.
Participants will learn how leading companies effectively manage shift operations, focusing on best practices to enhance team cohesion, operational efficiency, and employee well-being. The course emphasizes the importance of highly skilled shift supervisors and managers in achieving world-class performance. By integrating these practices, organizations can improve their multishift operations, align goals, and foster a productive work environment, crucial for competing in today's global economy.
This AZTech training course will feature:
- Why 24/7 operation needs multiple-shift working
- How Shift working introduces extra challenges
- Communication and leadership for shift working
- Why shift working increases risk from fatigue and at changeover
- Development of strategies to manage shift risks and issues and become a world-class 24/7 operation
What are the Goals?
By the end of this AZTech training course, participants will be able to:
- Recognize and appreciate the issues associated with 24/7 shift operation
- Identify strategies to deal with the issues
- Benchmark your performance against that of world-class facilities and explore alternative shift schedules
- Develop effective Shift Supervisors
- Create an Action Plan for continuous improvement back at work
Who is this Training Course for?
This AZTech training course is suitable to a wide range of professionals but will greatly benefit:
- Plant/operations personnel and managers, shift supervisors and shift team leaders
- Personnel interested in Quality and Quality Assurance
- Maintenance and Engineering Personnel
- Training & Development Personnel
- Personnel from Logistics or Network Support Teams
- Personnel from Customer Service at any level
- HR Personnel and those involved in Staff health and welfare at any level
How will this Training Course be Presented?
This AZTech training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a combination of lecture, discussion and group/individual activities. Delegates are encouraged to bring specific challenges and issues they are facing to the session for group discussion. In addition, we will discuss Best Practices currently used at participants' companies so that delegates will have the opportunity to learn from numerous sources. Each delegate will develop a personal Action Plan that will help guide future improvement efforts back at work.
The Course Content
Day One: Understanding the Issues Associated with Shift Working
- Shift Working Self-Assessment - How does your operation measure up?
- Communication
- Continuity of operation and Consistency of approach
- Benchmarking against world-class operations
- Shift-to-shift handover
- Fatigue and its consequences and other People issues
Day Two: Effective Communications, Effective Shift Handover & Continuity of Operation
- Deliver effective management communication to all shifts
- Improve shift leader-team communications
- Develop effective interfaces across shifts
- Best practices for effective shift handover and Start of shift meetings
- Teamwork
- Effective standard operating procedures and Training and developing Shift Teams
Day Three: Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations
- Evolution of the role of supervisor
- Training and developing effective supervisors
- Benchmarking performance of supervisors
- Understanding CI
- Workplace organization, 5S and TPS
- Management visibility/GEMBA
Day Four: Dealing with Fatigue, Pros and Cons of Different Shift Systems
- The body clock and circadian rhythms
- Causes of fatigue & Fatigue Countermeasures
- Ergonomics
- History of shift working
- Alternative Shift Schedules
- Analysis of delegates' shift schedules and issues
Day Five: Dealing with People Issues on Shift
- Managing performance
- Dealing with poor performance
- Improving Motivation and Counseling
- Discipline
- Consistency of approach
- Applying the Learning - Group Vision and Action Plan
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
DO YOU WANT TOLEARN MORE ABOUT THIS COURSE?
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