Understanding Workplace
Conflict and Aggression
A Guide to Causes & Avoidance of Violent Behaviour at Work
Course Schedule
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Why Choose Understanding Workplace Conflict and Aggression Training Course?
Paid employment gives people not only an income but also affords them opportunities to contribute to society as a whole, their employer’s business and their individual development. The workplace should not be a setting where people are subjected to threats of or actual violence, harassment or bullying. This behaviour is unacceptable but unfortunately too many people are exposed to these risks as part of their work. Whilst the incidence varies from one workplace and one sector to another, it is a problem across the world.
The violence at work course is suitable for managers and HR professionals who are asked to deal with violence and aggression in the workplace. All managers need to be aware of the dangers that can result from aggression and to be able to protect their team and themselves. Throughout this Understanding Workplace Conflict and Aggression online training course, delegates will be introduced to the psychology of aggression and conflict and why conflict situations arise. Delegates will learn who is at most risk, and the possible warning signs to look out for. The course will finish by exploring the ways to prevent and control aggression, conflict and violence in the workplace.
At the end of this training course delegates will feel more confident in how to handle aggression in the workplace and what procedures, practice and legislation is in place that will protect them in certain situations.
This online training course will feature:
- The importance of understanding how personality influences behaviour
- The differences between aggressive, intimidating, manipulative and passive behaviour
- Cause of workplace conflict
- Managing risk
- Handling aggressive behaviour
What are the Goals?
By the end of this online training course, participants will be able to:
- Understand the psychology of aggression
- Understand the nature of conflict and how it can escalate
- Be aware of any legal implications including the Employer’s liability
- Dynamically identify early warning signs and assess and manage risks
- Use strategies to manage angry and aggressive employees
- Implement different approaches including mediation to managing high-risk situations
The Course Content
- Different forms of aggression
- Assertive, submissive, manipulative and aggressive response styles
- Personality clashes explained
- Behavioural ways of reacting to aggression
- Seeing ‘red’ – losing control
- Understand bullying and harassment
- Explore and recognise the impact of bullying on individuals, teams and work culture
- Learn practically based strategies for handling bullying situations
- What is controlling behaviour?
- The manager’s role
- How lack of diversity and inclusion contributes to aggression
- Female victims
- The ‘pack’ mentality
- Is it merely a male problem?
- Developing a positive culture
- Developing an early warning system
- Management action to intervene
- How to de-escalate a situation
- How behaviour breeds behaviour
- Managing unpredictability (drugs, alcohol, mental health)
- The importance of staying calm and in control
- Verbal and non-verbal techniques
- When to get further assistance
- Introducing Workplace Mediation
- Legal implications
Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
- AZTech Certificate of Completion for delegates who attend and complete the training course
- The HRCI Approved Provider Seal and the corresponding Re-certification Credit Hours Awarded will be reflected in the Certificate of Completion
Accreditation
AZTech is proud to offer an extensive portfolio of training programs officially recognized by The CPD Certification Service. This certification ensures that our courses adhere to the highest global standards, providing verified Continuing Professional Development (CPD) credits.
How Saudi Aztech Can Enhance Your Professional Career
At Aztech Saudi, we believe that professional development is the foundation of long-term career success. This training course is expertly designed to equip individuals with practical skills, forward-thinking strategies, and the confidence to navigate today’s dynamic work environments. Each course is delivered by subject matter specialists with extensive industry experience, ensuring that every learning experience is relevant, impactful, and aligned with real-world challenges. Whether you're looking to strengthen your technical expertise, enhance leadership abilities, or stay ahead of industry trends, Aztech Saudi provides the tools you need to elevate your performance and deliver measurable value to your organization.
Our training is more than just knowledge transfer—it’s a catalyst for career transformation. By participating in our courses, professionals gain a competitive advantage in their fields, improve their decision-making capabilities, and position themselves for new opportunities and leadership roles. We take pride in supporting individuals across various sectors and career stages, helping them unlock their full potential through high-quality, globally benchmarked learning experiences. With Aztech Saudi as your development partner, you’re not only investing in education—you're investing in a stronger, more successful future.
Do you want to learn more about this course?
Register now or contact our team to discuss schedules, delivery formats, and customised options.
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Frequently Asked Questions
Common questions about our training courses
Yes, AZTech Saudi collaborates with globally recognized professional bodies to offer accredited training courses. Participants receive certificates that reflect international standards and support their career growth and industry credibility.
You can easily register through our website (aztech.sa) by selecting your preferred course and completing the online registration form. Our support team is also available to assist you with registration, invoicing, and any additional information you may require.
Our training courses are conducted in major cities across the Kingdom, including Riyadh, Jeddah, Dammam, and Al Khobar. We partner with top-tier venues to provide an optimal learning environment that combines comfort, convenience, and professionalism.
Absolutely. We work closely with Saudi-based organizations to develop tailored in-house training solutions that address specific business needs, departmental goals, and workforce development strategies—delivered onsite or at a preferred location
AZTech Saudi offers a wide range of internationally benchmarked training courses across various disciplines including leadership, finance, engineering, project management, HR, and more. All courses are designed to meet the professional development needs of individuals and organizations in Saudi Arabia.
