An intensive professional development training course on

Quality Assurance and Control

Improving Quality and Performance Excellence

Why Choose Quality Assurance and Control Training Course?

This Quality Assurance and Control training course is designed to develop the delegates’ skills in quality assurance and control and give them the best practices they require to implement different types of quality programmes, including Total Quality Management (TQM), within their organization. Quality assurance and control are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.

Quality assurance and control systems provide guidance on principles, methods, and best practices for organizations to strive for excellence in everything they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build a solid foundation that allows them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.

This Quality Assurance and Control training course focuses upon the following themes:

  • Quality Management as a fundamental business strategy
  • Cultural Transformation for successful implementation of Quality Assurance and Control Best Practices
  • Various Excellence Models
  • The Impact of Team Dynamics on the Effectiveness of Organizational Improvement Projects
  • The Importance of Leadership involvement in the Quality Management Process

What are the Goals?

By the end of This Quality Assurance and Control training course, participants will be able to:

  • Define the major benefits to the organization of Total Quality Management
  • Understand the impact of leadership to support quality management systems
  • Develop measuring and improvement processes for quality assurance and control
  • Describe how TQM can be introduced into their work place
  • Identify useful quality improvement techniques for continual improvement
  • Discuss the importance of quality standards, models and awards (ISO, TQM, Malcolm Baldrige, EFQM etc.)

The Course Content

  • Overview and Learning Objectives
  • Quality Assurance and Control Principles
  • The Concept of Total Quality Management
  • The Origin and Philosophy behind Total Quality Management (TQM)
  • Deming's Fourteen Points
  • Understanding Six Sigma Methodology
  • Lean Principles
  • Obstacles to Implementing Total Quality Management (TQM)
  • Traditional Management vs. Total Quality Management
  • Introduction to Multiple Quality Improvement Techniques
  • The Core Principles in Achieving Total Quality Management
  • Prevention Not Correction
  • Customer-focused Quality
  • Establishing a Vision, Mission and Policy
  • Identifying Opportunities for Organizational Continuous Improvement
  • Building Quality through Teamwork
  • Team-building and Leadership Exercise
  • Enhancing Verbal and Non-verbal Communication Effectiveness
  • Process Improvement
  • Benchmarking: A Point of Reference
  • The Baldrige National Quality Program (BNQP): Criteria for Performance Excellence
  • EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award
  • Cause and Effect
  • Pareto Chart
  • Control Charts
  • Practical Scenarios of Implementation of Improvement Ideas
  • Methods that Stimulate Creative Thinking
  • Measuring Results
  • Cost of Quality
  • Putting Principles into Practice
  • Leadership: Taking Ownership of the Quality Leadership Philosophy
  • Total Quality Management as leadership principle
  • Tips for Developing and Coaching Quality Leaders / Employees
  • Implement a Business Strategy driven by your Customers
  • Focusing on Continuous Improvement – The Role of Audit and Review
  • “Top-down” Leadership Commitment and Involvement
  • Barriers to TQM Organizational Culture Change
  • Benefits of Implementing Total Quality Management, "best practices"
  • To the Customer – Improved Quality
  • To the Employee – Increased Satisfaction
  • To the Organization – Better Performance
  • The Importance of Attitude and Professional Development
  • Setting SMART Objectives for Continuous Improvement
  • Outlining an Action Plan of Possibl Improvement of Ideas for the Organisations

Certificate and Accreditation

  • AZTech Certificate of Completion for delegates who attend and complete the course

How Aztech Saudi Can Enhance Your Professional Career

At Aztech Saudi, we believe that professional development is the foundation of long-term career success. This training course is expertly designed to equip individuals with practical skills, forward-thinking strategies, and the confidence to navigate today’s dynamic work environments. Each course is delivered by subject matter specialists with extensive industry experience, ensuring that every learning experience is relevant, impactful, and aligned with real-world challenges. Whether you're looking to strengthen your technical expertise, enhance leadership abilities, or stay ahead of industry trends, Aztech Saudi provides the tools you need to elevate your performance and deliver measurable value to your organization.

Our training is more than just knowledge transfer—it’s a catalyst for career transformation. By participating in our courses, professionals gain a competitive advantage in their fields, improve their decision-making capabilities, and position themselves for new opportunities and leadership roles. We take pride in supporting individuals across various sectors and career stages, helping them unlock their full potential through high-quality, globally benchmarked learning experiences. With Aztech Saudi as your development partner, you’re not only investing in education—you're investing in a stronger, more successful future.

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