An intensive professional development training course on
SAP SD: Sales and Distribution for Customer Operations
Streamlining the Order-to-Cash Process for Enhanced Customer Experience and Business Performance
Why Choose SAP SD: Sales and Distribution for Customer Operations Training Course?
Efficient management of sales operations, distribution channels, and customer relationships is essential to achieving sustainable business growth. In today’s highly competitive marketplace, organizations must deliver fast, accurate, and customer-centric services supported by real-time data and automation. SAP Sales and Distribution (SAP SD) is the enterprise solution that empowers companies to manage the entire order-to-cash (O2C) cycle—from sales order creation to delivery, billing, and payment—while maintaining seamless integration with finance, materials management, and production planning.
This SAP SD: Sales and Distribution for Customer Operations training course provides participants with an in-depth understanding of SAP SD as the foundation of commercial operations within the SAP ERP and S/4HANA environments. Delegates will explore the core functionalities, configurations, and workflows that govern pricing, sales order processing, inventory availability, logistics, and revenue recognition. The program emphasizes how SAP SD enables customer satisfaction through accurate order fulfillment, transparent tracking, and data-driven service optimization.
Through guided demonstrations, real-life business scenarios, and interactive workshops, participants will learn to use SAP SD not only as a transaction system but also as a strategic enabler for improved customer engagement, profitability, and market responsiveness.
What are the Goals?
By the end of this training course, participants will be able to:
- Understand the SAP SD module structure, integration points, and data flow
- Configure and manage the complete order-to-cash (O2C) business process
- Execute sales order management, delivery processing, and billing operations
- Apply pricing procedures, discounts, and tax configurations effectively
- Monitor inventory availability and distribution using SAP logistics tools
- Integrate SAP SD with FICO, MM, and PP modules for end-to-end visibility
- Analyze sales data and customer performance using embedded reporting and analytics
The Course Content
- Overview of SAP SD and its role within SAP ERP and S/4HANA
- The order-to-cash process and cross-module integration
- Organizational structure in SAP SD: sales area, distribution channel, division, and customer master data
- Partner functions and business relationships
- Navigating the SAP SD environment and system demonstration
- Sales document types and processing flow
- Quotation, sales order, and contract management
- Pricing fundamentals: condition techniques, access sequences, and pricing procedures
- Discounts, surcharges, and tax configuration
- Customer credit management and approval workflow
- Case study: designing an automated sales pricing model
- Delivery creation and scheduling processes
- Picking, packing, and goods issue management
- Integration with inventory and warehouse management
- Transportation planning and route determination
- Handling returns, cancellations, and special deliveries
- Practical workshop: managing outbound logistics scenarios
- Billing document types and configuration
- Integration of billing with financial accounting (FI) and controlling (CO)
- Tax determination, credit memos, and debit memos
- Revenue recognition and posting rules
- Monitoring account receivables and payment processes
- Group exercise: executing end-to-end billing in SAP SD
- Sales information system and key performance reports
- Using SAP Fiori apps and analytical dashboards for sales monitoring
- Integration with SAP Customer Relationship Management (CRM)
- Leveraging SAP SD data for business forecasting and decision support
- Best practices for optimizing order-to-cash cycle time and accuracy
- Capstone exercise: designing an efficient SD process model for a client organization
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the training course
How Aztech Saudi Can Enhance Your Professional Career
At Aztech Saudi, we believe that professional development is the foundation of long-term career success. This training course is expertly designed to equip individuals with practical skills, forward-thinking strategies, and the confidence to navigate today’s dynamic work environments. Each course is delivered by subject matter specialists with extensive industry experience, ensuring that every learning experience is relevant, impactful, and aligned with real-world challenges. Whether you're looking to strengthen your technical expertise, enhance leadership abilities, or stay ahead of industry trends, Aztech Saudi provides the tools you need to elevate your performance and deliver measurable value to your organization.
Our training is more than just knowledge transfer—it’s a catalyst for career transformation. By participating in our courses, professionals gain a competitive advantage in their fields, improve their decision-making capabilities, and position themselves for new opportunities and leadership roles. We take pride in supporting individuals across various sectors and career stages, helping them unlock their full potential through high-quality, globally benchmarked learning experiences. With Aztech Saudi as your development partner, you’re not only investing in education—you're investing in a stronger, more successful future.
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