Development Training Course on
The Competent Manager: Certificate in Behavioural Management and Emotional Intelligence
Course Schedule
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Why Choose The Competent Manager: Certificate in Behavioural Management and Emotional Intelligence Training Course?
This training course is designed for professionals who must achieve results through people while navigating increasingly complex workplace challenges. This training course equips participants with the practical management, leadership, communication and emotional intelligence skills required to build trust, improve performance and create productive working relationships. Effective managers today need more than technical expertise; they must understand how emotions, behaviours and interpersonal dynamics influence performance, engagement and organisational success.
This training course combines the essential disciplines of professional management with the powerful principles of emotional intelligence to develop confident, adaptable and people-focused leaders. Participants will learn how to manage performance, communicate effectively, motivate teams, resolve workplace challenges and lead with greater self-awareness and emotional control. By integrating managerial competence with emotional intelligence, participants will enhance their effectiveness, improve team collaboration and create a positive culture that supports sustainable organisational success.
This training course will highlight:
- Developing emotionally intelligent leadership behaviours
- Managing people for improved performance
- Enhancing communication and interpersonal effectiveness
- Building motivated and engaged teams
- Applying practical management and leadership tools
What are the Goals?
At the end of this training course, you will learn to:
- Analyse leadership and management effectiveness
- Apply emotional intelligence in workplace situations
- Develop high-performing and motivated teams
- Enhance communication and influencing capabilities
- Implement performance improvement strategies
The Course Content
- The Evolving Role of the Competent Manager in the New Business Reality
- Key Managerial Roles, Responsibilities and Essential Competencies
- Management, Leadership and the Transition from Manager to Leader
- Adapting Management Approaches to Different Cultures and Workplace Contexts
- Understanding Your Leadership, Management and Personality Style
- Understanding Employee Mindsets, Behaviours and Emotional Needs
- Emotional Intelligence: IQ, EQ and the Intrapersonal–Interpersonal Connection
- Creating a Professional Team Culture and Embedding Positive Behavioural Standards
- The Performance Management Cycle: From Expectations to Results
- Setting Clear Individual and Team Objectives
- Managing Behaviour for Improved Workplace Performance
- Motivation, Recognition, Risk and Reward
- Understanding the Drivers of Behavioural Change
- Monitoring and Managing Performance Ethically
- Performance Improvement Conversations and Difficult Discussions
- Effective Questioning, Active Listening and Managerial Coaching
- Time, Workload and Priority Management for Peak Performance
- Emotional Intelligence as a Management and Leadership Capability
- Recognising, Understanding and Validating Emotions in Others
- Managing Your Own Emotional Responses as a Manager
- Managerial Communication: Clarity, Listening and Effective Questioning
- Understanding Workplace Conflict and Its Root Causes
- Preventing Conflict Before It Escalates
- Assertive Communication and Managing Difficult Conversations
- Using Emotional Intelligence to Resolve Workplace Conflict
- Managing Pressure, Stress and Emotional Responses at Work
- Understanding the Difference Between Groups and Teams
- Stages of Team Development and Team Performance
- Belbin Team Roles and Effective Allocation of Responsibility
- Building Trust, Confidence and Psychological Safety within Teams
- Creating a Culture of Recognition and Positive Reinforcement
- Building Confidence and Self-Esteem in Others
- Running Effective and Purposeful Team Meetings
- Presenting Ideas and Gaining Team Commitment
- Creating Sustainable Team Performance and Accountability
- The Principles of Managerial Influence and Persuasion
- Influencing Line Managers, Colleagues, Customers and Key Stakeholders
- Negotiation Styles and Selecting the Appropriate Approach
- Practical Negotiation Strategies for Managers
- Ethical Negotiation and Creating Win–Win Outcomes
- Managing Difficult People and Maintaining Professional Relationships
- Case Studies: Elite Negotiators and Lessons for Managers
- Creating Your Personal and Professional Development Plan
- Developing a 90-Day Action Plan for Sustained Managerial Effectiveness
Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
How Saudi Aztech Can Enhance Your Professional Career
At Aztech Saudi, we believe that professional development is the foundation of long-term career success. This training course is expertly designed to equip individuals with practical skills, forward-thinking strategies, and the confidence to navigate today’s dynamic work environments. Each course is delivered by subject matter specialists with extensive industry experience, ensuring that every learning experience is relevant, impactful, and aligned with real-world challenges. Whether you're looking to strengthen your technical expertise, enhance leadership abilities, or stay ahead of industry trends, Aztech Saudi provides the tools you need to elevate your performance and deliver measurable value to your organization.
Our training is more than just knowledge transfer—it’s a catalyst for career transformation. By participating in our courses, professionals gain a competitive advantage in their fields, improve their decision-making capabilities, and position themselves for new opportunities and leadership roles. We take pride in supporting individuals across various sectors and career stages, helping them unlock their full potential through high-quality, globally benchmarked learning experiences. With Aztech Saudi as your development partner, you’re not only investing in education—you're investing in a stronger, more successful future.
Do you want to learn more about this course?
Register now or contact our team to discuss schedules, delivery formats, and customised options.
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Frequently Asked Questions
Common questions about our training courses
Saudi AZTech offers a wide range of internationally benchmarked training courses across various disciplines including leadership, finance, engineering, project management, HR, and more. All courses are designed to meet the professional development needs of individuals and organizations in Saudi Arabia.
Yes, Saudi AZTech collaborates with globally recognized professional bodies to offer accredited training courses. Participants receive certificates that reflect international standards and support their career growth and industry credibility.
You can easily register through our website (aztech.sa) by selecting your preferred course and completing the online registration form. Our support team is also available to assist you with registration, invoicing, and any additional information you may require.
Our training courses are conducted in major cities across the Kingdom, including Riyadh, Jeddah, Dammam, and Al Khobar. We partner with top-tier venues to provide an optimal learning environment that combines comfort, convenience, and professionalism.
Absolutely. We work closely with Saudi-based organizations to develop tailored in-house training solutions that address specific business needs, departmental goals, and workforce development strategies—delivered onsite or at a preferred location
