An intensive professional development training course on
Understanding Business Processes
Working in a New Paradigm
Why Choose Understanding Business Processes Training Course?
While an organization chart of a business shows its functional and hierarchical structure – who does what and who has authority – the process perspective on the way that businesses actually work, survive and prosper, reveals a different truth about value-chains where power, and importance-to-survival, look very different.
The process perspective on a business is a different paradigm in which to examine, understand and, most importantly, to improve a business in order to make it better able to compete and survive.
The process view, captured by the work of Stafford Beer and his intellectual heirs, is challenging and sometimes difficult to follow, but is worth perseverance since it offers a very powerful tool set for anyone seeking to understand and improve business performance.
This Understanding Business Processes training course will feature:
- What does the term mean and why is this a different paradigm?
- What is the practical payoff for the organization of adopting this perspective?
- When is the perspective more or less appropriate?
- Demonstration of the application of the perspective
- Where in the organization and by whom should the perspective be used?
What are the Goals?
By the end of This Understanding Business Processes training course, participants will be able to:
- Understand the distinctive process perspective and its links to TQM and “Lean”
- Analyze their own and other businesses with a process perspective
- Use the technique to diagnose problems and identify improvement opportunities
- Explain the process to colleagues so as to improve the “meta-management” of their businesses
- Take a strategic “value-chain analysis” view of their business and the challenges that it must overcome to survive and prosper
The Course Content
- Introduction – The Process Perspective – what is it?
- The intellectual roots and linkages of the perspective to TQM and “Lean”
- Historical cases of its application
- Relationship to other strategic business management processes
- Resources and facilities required to implement the approach
- Practical effect of adopting the process perspective
- Using the approach to understand and analyze the business of an imaginary client described in student case study material
- Process Effectiveness explained and examined
- Process Efficiency explained and examined
- Creation of a process “atlas”
- Formulation of the desired end-state
- Analysis of the corporate “terrain” in which process improvements must operate
- The “horizontal” view of businesses as distinct from the vertical silo view
- “Swimlane” analysis of business value chains
- Engaging and motivating the organization’s resources
- Business Process analysis as part of Total Quality Management and “Lean”
- Measurement and Display as an aid to understanding
- Building a process-thinking culture
- Porter’s Five Forces analysis
- SWOT and Force-field analysis
- The Boston Matrix
- The Ansoff Matrix
- The Communications Matrix©
- The Balanced Scorecard
- Communicating the approach to stakeholders in the business
- Building the process approach into the business plan
- Stepping stones, trip-ups and milestones
- Designing “breakthrough projects” to transform key processes
- Continuous improvement of the process
- The “proof of the pudding”
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the training course
How Aztech Saudi Can Enhance Your Professional Career
At Aztech Saudi, we believe that professional development is the foundation of long-term career success. This training course is expertly designed to equip individuals with practical skills, forward-thinking strategies, and the confidence to navigate today’s dynamic work environments. Each course is delivered by subject matter specialists with extensive industry experience, ensuring that every learning experience is relevant, impactful, and aligned with real-world challenges. Whether you're looking to strengthen your technical expertise, enhance leadership abilities, or stay ahead of industry trends, Aztech Saudi provides the tools you need to elevate your performance and deliver measurable value to your organization.
Our training is more than just knowledge transfer—it’s a catalyst for career transformation. By participating in our courses, professionals gain a competitive advantage in their fields, improve their decision-making capabilities, and position themselves for new opportunities and leadership roles. We take pride in supporting individuals across various sectors and career stages, helping them unlock their full potential through high-quality, globally benchmarked learning experiences. With Aztech Saudi as your development partner, you’re not only investing in education—you're investing in a stronger, more successful future.
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