An intensive professional development training course on
Building Workplace Trust
Optimising Relationship, Teamwork and Performance
Why Choose this Training Course?
Recent company research has highlighted a clear distinction between 'Trust Leaders' and 'Trust Laggards.' Trust Leaders, the top 10% of companies, are characterized by high employee trust in both leadership and the organization. In contrast, Trust Laggards struggle with lower levels of employee trust.
Trust Leaders are more than 2.5 times more likely to lead in revenue growth compared to Trust Laggards. They also excel in achieving critical business objectives such as customer loyalty and retention, maintaining a competitive market position, ethical behavior, consistent business and financial performance, and profit growth. Their success is attributed to fostering a culture that supports high trust through specific behaviors and actions.
This popular AZTech training course will identify the key trust-building behaviors and actions that distinguish Trust Leaders. Participants will learn how to integrate these practices into their management and leadership styles to drive team and organizational success.
This AZTech training course will feature:
- Organizations that have successfully built trust
- Ways to avoid breaking trust
- Using the skills of deep listening and transparent communication to build trust
- Showing personal leadership and role modelling to build trust
- How to build a culture of trust across the organization
What are the Goals?
By the end of this training course, participants will be able to:
- Apply the skills necessary to increase employee trust in your leadership
- Effectively use methods to ensure employees are engaged and committed to company and team objectives
- Motivate and engage colleagues to gain their commitment and support
- Use positive communication and influencing techniques to ensure employee engagement is optimized
- Start the process of building a culture of trust in your organization
Who is this Training Course for?
This AZTech training course is suitable to a wide range of professionals but will greatly benefit:
- Management professionals seeking to improve their leadership skills
- Team Leaders seeking to build a strong loyal team
- Leaders who are seeking to transform the culture of their organisation
- Change managers tasked with transforming the culture of their organisation
How will this Training Course be Presented?
The Building Workplace Trust training course will use a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This AZTech training course provides input based on popular published works.
The training course uses tools and questionnaires to encourage delegates to learn about their own traits and responses to trust situations before encouraging them to apply new techniques to enhance their effectiveness. The training course is highly participative with interactive exercises throughout. This is particularly true on days two and three which will involve a set of workshop activities to embed the skills of trust-building.
The Course Content
Day One: What is Trust and How Does it Impact Organizational Effectiveness?
- Trust as a Value: Its Origins and Connections
- What the Research on Trust-Building Tells us?
- Employee Engagement Studies about Trust
- Causes of Trust Breakdown
- Trust Benefits of Organizations with its High Levels
- How Do You View People and How that Influences Trust?
Day Two: Trust Building Skills - Workshop 1
- Deep Listening to Gain Respect
- Avoid Misunderstandings: Reflecting, and Summarizing
- Writing for Transparency: Do’s and Don’ts
- Presenting for Transparency: Techniques, Do’s and Don’ts
- Building Rapport and Respect
- Understanding Others’ Values
Day Three: Trust Building Skills Workshop 2
- Letting Go: Control and Delegation Skills
- Using Situational Leadership in Trust and Staff Independency
- Being Assertive and Respected in Challenging Poor Behavior
- Coaching People to Take Personal Responsibility
- Using Clarity and Honesty in Communication
- Positive Feedback and Effort Appreciation
Day Four: Leadership Role in Trust Building
- Values-Driven and Authentic Leadership Among Teams
- Practice Public Accountability and Integrity
- The Power of Shadow for Leaders
- Motivation Techniques to Stimulate Trust
- Persuasion Skills and Techniques for Staff Buy-In
Day Five: Building a Culture of Trust in the Organization
- What is Culture?
- Building Culture Techniques at the Organization
- What Do Others Do to Build Culture?
- Develop a Team Vision, Mission, and Values
- Build a Team Culture of Inclusion
- Change Management Journey Towards Trust
The Certificate
- AZTech Certificate of Completion for delegates who attend and complete the training course
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