An intensive professional development training course on
Social Media: Strategy, Tactics & Analytics
Why Choose Social Media: Strategy, Tactics & Analytics Training Course?
Social media - Facebook, Twitter, Linkedin and YouTube - have transformed the way we interact with our customers, friends and family. Customer Service, PR and marketing strategies must adapt to this sociological change.
World-class organisations listen to their stakeholders and take action on what they tell them. Social media enables anyone to have their opinions heard. Social media has also blurred the boundaries between customer service, PR and marketing. Brands can not only offer customers a better service by interacting with them on a more personal level, they can also create positive PR for the brand and reach a greater audience through at very little extra time and cost. But, social media is a double edged sword opening up both risks and opportunities.
This training course will enable you to:
- Map the opportunities and threats to your organisation presented by social media
- Create a coherent social media strategy
- Develop a focused action plan to execute effectively on your strategy
- Future proof your plan by the appropriate use of technology
- Evaluate the effectiveness of your social media
What are the Goals?
By the end of this training course, participants will be able to:
- Build a framework to assess social media contribution to achieving business goals.
- Familiarize themselves with the range of social media tools and match them to the tasks that your plan demands
- Learn how to assess the impact of social media and its ROI
- Acquire an in-depth knowlbdge of the key aspects of social media vision, policy, governance and operation.
- Learn how to identify issues and develop a rapid crisis response plan
The Course Content
- Introduction and welcome
- Basic principles of Social Media
- Reciprocity and Sharing of information
- Conversations through Social Media - how to create a dialogue
- Driving word of mouth
- Cultivating relationships through Social Media
- Delivering trust
- The importance of honesty and integrity
- Finding your audience and being found
- Storytelling in 140 characters
- Video content
- Crowd sourcing
- Flash mobs
- Gameification
- Developing Apps
- Communication forums - including blogs, discussion groups, micro-blogs
- Collaboration - including wikis, social bookmarking, social news
- Multi-media sharing - including photos, videos, audio sharing
- Reviews, comments and opinions across all sectors
- Entertainment, including games, virtual worlds, game sharing
- Aggregators
- Big Data and Data Mining
- Trends and latest developments
- Future trends
- Understanding how social media affects brands and businesses
- Understanding the network economy
- Case studies - good and bad examples
- Assessing the roles of social media in your organisation
- Assessing your social media environment
- Social media policies
- Developing a strategy
- Basic analysis techniques and tools
- What people are saying about your brand on the Social Media
- Interpreting the results
- Benchmarking best practices
- Presenting a compelling case to top management
- The change process
- Planning the execution of your strategy
- Course review and conclusion
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the course.
How Aztech Saudi Can Enhance Your Professional Career
At Aztech Saudi, we believe that professional development is the foundation of long-term career success. This training course is expertly designed to equip individuals with practical skills, forward-thinking strategies, and the confidence to navigate today’s dynamic work environments. Each course is delivered by subject matter specialists with extensive industry experience, ensuring that every learning experience is relevant, impactful, and aligned with real-world challenges. Whether you're looking to strengthen your technical expertise, enhance leadership abilities, or stay ahead of industry trends, Aztech Saudi provides the tools you need to elevate your performance and deliver measurable value to your organization.
Our training is more than just knowledge transfer—it’s a catalyst for career transformation. By participating in our courses, professionals gain a competitive advantage in their fields, improve their decision-making capabilities, and position themselves for new opportunities and leadership roles. We take pride in supporting individuals across various sectors and career stages, helping them unlock their full potential through high-quality, globally benchmarked learning experiences. With Aztech Saudi as your development partner, you’re not only investing in education—you're investing in a stronger, more successful future.
Do you want to learn more about this course?
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Available Sessions
Frequently Asked Questions
AZTech Saudi offers a wide range of internationally benchmarked training courses across various disciplines including leadership, finance, engineering, project management, HR, and more. All courses are designed to meet the professional development needs of individuals and organizations in Saudi Arabia.
Our training courses are conducted in major cities across the Kingdom, including Riyadh, Jeddah, Dammam, and Al Khobar. We partner with top-tier venues to provide an optimal learning environment that combines comfort, convenience, and professionalism.
Yes, AZTech Saudi collaborates with globally recognized professional bodies to offer accredited training courses. Participants receive certificates that reflect international standards and support their career growth and industry credibility.
Absolutely. We work closely with Saudi-based organizations to develop tailored in-house training solutions that address specific business needs, departmental goals, and workforce development strategies—delivered onsite or at a preferred location
You can easily register through our website (aztech.sa) by selecting your preferred course and completing the online registration form. Our support team is also available to assist you with registration, invoicing, and any additional information you may require.
