An intensive professional development training course on
Masterclass for Executive Secretaries and PA’s
Competent, Calm and Creative Executive Support
Why Choose Masterclass for Executive Secretaries and PA’s Training Course?
Day in, day out, Executive Secretaries and PA’s provide high level support for top executives. They work usually with very little supervision, anticipating needs and managing the day to day demands of busy and challenging workloads competently and often with little acknowledgement or encouragement!
This interactive and enjoyable AZTech training course seeks to develop and stretch the skill-set of EAs and PAs. This Masterclass for Executive Secretaries and PA’s training course will help them to understand how to work with different leadership styles and at the same time develop the competence, confidence and mindset to achieve excellence and to recognize their value to their organisations.
This Masterclass for Executive Secretaries and PA’s training course will feature:
- A focus on understanding what your boss needs from you without constantly needing to be told
- Explore the fundamentals of excellence in communication
- Understand how to stay calm and effective in a busy environment
- Develop effective management skills
- Learn how to be assertive without causing offense
What are the Goals?
By the end of this training course, participants will be able to:
- Appreciate the value and importance of their role
- Use communication skills to their advantage and to the benefit of their organisation
- Develop self leadership and interpersonal skills to increase their management potential
- Be more effective at managing their time and their Executive’s time
- Apply stress management and emotional intelligence strategies in all interactions
The Course Content
- Orientation, Introductions and scene setting
- The skill set of a world class EA/PA
- Identifying and understanding Leadership Styles
- Recognising more effective ways to support your manager
- Developing a personal brand
- Understand how to develop and expand your role
- Building Your Confidence
- Developing assertiveness without causing offence
- Understanding and working with different Communication styles
- How to influence through non-verbal communication
- Effective Listening and Questioning
- Expanding your influence and effectiveness
- Understanding and working with different working styles
- Understanding Team dynamics
- The fundaments of making an impact
- Delegation, feedback and building a motivated team
- Problem Solving and making the best decisions
- Using Coaching and Mentoring to inspire and motivate
- Understanding the basics of performance management
- Running effective meetings
- Effective Time Management
- When things go wrong – how to resolve conflict
- Refining your Influencing skills
- Expanding your toolbox of management skills
- Gain and understanding of the main causes of stress
- Develop the tools to make stress manageable
- Refining confidence and belief in oneself
- Developing emotional intelligence and resilience at work
- Appraisals and how to prepare for them
- Making a memorable presentation
Certificate and Accreditation
- AZTech Certificate of Completion for delegates who attend and complete the training course
How Aztech Saudi Can Enhance Your Professional Career
At Aztech Saudi, we believe that professional development is the foundation of long-term career success. This training course is expertly designed to equip individuals with practical skills, forward-thinking strategies, and the confidence to navigate today’s dynamic work environments. Each course is delivered by subject matter specialists with extensive industry experience, ensuring that every learning experience is relevant, impactful, and aligned with real-world challenges. Whether you're looking to strengthen your technical expertise, enhance leadership abilities, or stay ahead of industry trends, Aztech Saudi provides the tools you need to elevate your performance and deliver measurable value to your organization.
Our training is more than just knowledge transfer—it’s a catalyst for career transformation. By participating in our courses, professionals gain a competitive advantage in their fields, improve their decision-making capabilities, and position themselves for new opportunities and leadership roles. We take pride in supporting individuals across various sectors and career stages, helping them unlock their full potential through high-quality, globally benchmarked learning experiences. With Aztech Saudi as your development partner, you’re not only investing in education—you're investing in a stronger, more successful future.
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